Shipping policy

GENERAL SHIPPING INFORMATION

All orders are shipped from our offices in San Juan, Puerto Rico.

We offer free standard shipping on orders $35+ within the U.S. and Puerto Rico. Packages will be shipped via USPS unless another shipping method is selected. 

We ship anywhere in the United States and most international countries.

Expedited shipments placed Monday – Saturday prior to 12pm will ship the same day. Orders placed after 12pm will ship the following day. Orders placed on Sunday will ship on Monday.

While most orders are processed within 24-hours, orders may take 1-3 business days to process prior to shipment. 

SHIPPING PROCESS

We receive and process orders from Monday – Saturday prior to 12pm will ship the same day. Domestic orders ship via USPS. Shipping costs are automatically applied to your order. Please make sure that your address is correct when placing your order to avoid returned packages and extra shipping fees.

Free Shipping on orders $35+ We offer free standard shipping on all orders within the U.S. and Puerto Rico.

Once the order is in possession of the mailing carrier (USPS), Metales & Co. cannot provide estimated delivery date information for your package, but it can be traced with a tracking number provided.

Once your order is placed and processed for shipping, you will receive the following e-mail notifications:

Tracking number

Out for delivery

Delivered

If you haven't received any shipping notifications 8 days after placing your order, or if you have any other questions related to your order, please contact us via e-mail at: customerservice@metalescollections.com and title the subject of your e-mail “Order Status” followed by your order number.

PACKAGES STOLEN, DAMAGED OR LOST

We understand that having a package stolen or lost can be upsetting. However, Metales & Co. is not held responsible once the packages are shipped and in USPS possession.

Once orders are picked up by the mailing carrier (USPS), it is their responsibility to safely deliver it to the customer. If a package is not received, but appears as DELIVERED in the USPS system, to the shipping address provided at checkout, the customer should reach out to USPS directly. Metales & Co. is not responsible for any lost, stolen or damaged packages once they have left our shipping facilities.

Please ensure your address is correct before placing your order, this will diminish the possibility of any shipping complications. If the package is returned to our office due to an error in the shipping address entered by the customer, the customer is responsible for any additional shipping costs.