Refund policy

RETURNS & REFUND POLICY

Metales & Co. products may be returned for store credit only within 14 days of the delivery date. To be eligible for a *return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items sent back to us without first requesting a return will not be accepted.

The store credit will be granted to the customer as a Metales & Co. Digital Gift Card via e-mail. Gift cards cannot be returned or transferred.

*Items such as earrings, custom products (such as special orders or personalized items), and personal care goods (such as beauty products) do not apply for our return policy. Please get in touch if you have questions or concerns about your specific item.

Metales & Co., we cannot accept returns on sale items or gift cards.

If you need to return or exchange an item, please contact us via email for any return or exchange question at customerservice@metalescollections.com and title the subject of your e-mail “Return” followed by your order number. Provide with the reason for your return and/or item that you would like to exchange it for. A Metales & Co. customer service representative will gladly assist you.

Metales & Co. is unable to refund any shipping or handling fees related to your original purchase or return.

If an item arrives damaged, or if you receive the wrong item, contact us via email immediately upon arrival at customerservice@metalescollections.com and the title the subject of your e-mail “Damaged Sale Items" or "Wrong Items" followed by your order number. Please provide us with clear pictures of the damaged item(s) for review. Metales & Co. will then determine if the items are eligible for an exchange and provide you with any options available.